| Warranty |
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Warranty Period: One year parts & labor
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| Warranty |
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Warranty Issues
All technical support is handled through Grass Valley's 24/7 Technical Support (801-222-5204). If a specialist is not available, a case number will be assigned and a specialist will call back as soon as possible.
For faster repair times or extended warranties, see the "Unit Express" service options on the Pricing tab.
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| DOA |
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Have the end-user contact Grass Valley Customer Service at (800) 547-8949, opt. 2
• The end-user must have model and serial number(s) available
• The end-user will need to provide a description of the nature of the problem to Service
• If a defect cannot be fixed over the phone, a new product or Field Replacement Unit (FRU) will be sent to the end-user. The end-user will be sent a Return Authorization Shipment form for the original product to be returned to the factory
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